FAQ
Questions about ordering, sizing, shipping, or returns? Here’s the quick version. Still stuck? Hit the Contact page and Jim will get back to you.
How long until my order ships?
Every Runway Jim’s piece is printed to order. Production usually takes 2–7 business days, then shipping time is added on top depending on your location and the option you choose at checkout. You’ll get a tracking link by email the moment it ships.
How do I choose the right size?
Each product page has a size guide — please check it before ordering, since every item is made just for you. Between sizes? Size up for a relaxed lot fit.
What’s your return policy?
Because everything is printed on demand, we can’t accept returns or exchanges for change of mind or the wrong size. If your item arrives damaged, defective, or misprinted, contact us within 30 days with a photo and we’ll replace it or refund you.
How do I track my order?
As soon as your order ships you’ll get an email with a tracking link. You can also check status anytime under My Account then Orders.
How should I care for my gear?
Turn it inside out and machine wash cold, tumble dry low, and don’t iron directly on the print. That keeps the colors bright tour after tour.
Do you ship internationally?
Shipping options and rates are shown at checkout based on your address. If you don’t see your country listed, reach out and we’ll see what we can do.
Is my payment secure?
Yes. Checkout is encrypted (SSL) and payments are processed by Stripe — we never see or store your full card details.
Can I change or cancel an order?
Since items are made to order, reach out as fast as you can. If it hasn’t gone into production yet we’ll do our best; once it’s printing we can’t change it.
Who is Runway Jim?
Jim took all our money and launched a phashion brand. We made some Phish lot shirts to pay for tickets and it turned into this — high quality apparel for haulin’ down the highway in your favorite sedan.